Shipping Policy
1. Order Processing & Handling Time
All orders are processed and verified within 1–3 business days (excluding weekends, public holidays, and seasonal peak periods). Orders placed during sales promotions, holiday seasons, or inventory restocks may experience a slight processing delay of up to 5 business days. We conduct strict order validation, including payment verification and address confirmation, to ensure accurate and secure order fulfillment. Customers will receive a confirmation email with order details once the payment is successfully processed.
2. Shipping Timeframes
Standard shipping typically takes 7–15 business days for most regional deliveries. Expedited shipping options are available for customers who require faster delivery, with a transit time of 3–7 business days. International shipping may take 10–25 business days depending on customs clearance procedures, destination country logistics, and local delivery efficiency. Please note that shipping times are estimated and not guaranteed due to unforeseen logistics factors.
3. Shipping Fees
Shipping fees are calculated based on package weight, dimensions, delivery destination, and shipping method selected at checkout. We offer free standard shipping for orders that meet a minimum purchase threshold specified on our website. Additional surcharges may apply for remote areas, oversized items, or express delivery services. All shipping fees are non-refundable unless the order is cancelled by our store due to inventory errors or operational mistakes.
4. Order Tracking & Delivery
Once your order ships, you will receive a tracking number and a tracking link via email, allowing you to monitor your package’s delivery status in real time. Please ensure your shipping address is complete and accurate, including postal code and contact phone number, to avoid delivery failure. We are not responsible for lost or delayed packages caused by incorrect customer-provided addresses, missed pickup notifications, or local courier service issues.
5. Customs & Import Duties (International Orders)
International shipments may be subject to local customs duties, taxes, and clearance fees imposed by the destination country. These additional charges are the sole responsibility of the customer. We do not cover customs fees, import taxes, or return shipping costs incurred due to customs rejection. Customers are advised to check local import regulations before placing international orders.
6. Shipping Exceptions & Delays
Delivery delays may occur due to extreme weather conditions, natural disasters, global logistics disruptions, customs inspections, or peak shipping seasons. We will not issue refunds for delayed shipments caused by uncontrollable external factors. Our customer support team will assist in tracking delayed packages and resolving logistics issues to the best of our ability.