Return & Refund Policy
1. Return Eligibility Period
We offer a 30-day return window for all eligible products, starting from the date the customer receives the package. All return requests must be submitted within this 30-day period. Requests submitted after the deadline will not be accepted under any circumstances. To be eligible for a return, items must be unused, unwashed, undamaged, and returned in their original packaging with all original tags, accessories, and manuals intact.
2. Non-Returnable Items
The following items are non-returnable and non-refundable for hygiene, safety, and policy reasons: personalized/custom-made products, intimate apparel, beauty and skincare products, clearance sale items, gift cards, and downloadable digital products. Damages caused by improper use, accidental breakage, or unauthorized modification of products are not covered by our return policy.
3. Return Process
To initiate a return, contact our customer support team via the official contact email or support form on our website. Please provide your order number, product name, and reason for return. Our team will review your request and send a formal return authorization (RA) number and return instructions within 2–3 business days. Do not send returns without prior authorization, as unauthorized returns will not be processed or refunded.
4. Shipping Costs for Returns
Customers are responsible for paying return shipping fees unless the return is caused by our errors, including defective products, wrong item delivery, or missing accessories. Original shipping fees are non-refundable. We recommend using a trackable shipping service for returns to avoid lost return packages. Lost return shipments without valid tracking proof will not be eligible for refunds.
5. Refund Processing
Once we receive and inspect your returned items to confirm they meet return eligibility standards, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the order. The arrival time of the refund varies by payment provider and bank processing rules, which may take an additional 3–15 business days. We do not offer cash refunds or third-party account refunds.
6. Exchange Policy
Product exchanges are available for defective items, incorrect size/color delivery, or damaged goods during transit. Customers can apply for an exchange within 30 days of receipt. We will cover the reshipping fee for approved exchange requests. For personal preference exchanges (e.g., wrong size choice), customers need to bear both return and reshipping shipping costs.