FAQ
Q1: How can I modify or cancel my order after payment?
You can apply for order modification or cancellation by contacting customer support within 24 hours of successful payment and before the order is shipped. Once the order enters the processing and shipping process, modification and cancellation are not supported. Customized and special orders cannot be cancelled after payment.
Q2: What should I do if I receive damaged or wrong products?
Please take clear photos of the damaged product, wrong item, and outer package within 48 hours of receiving the goods, then contact our customer service. After verification, we will provide free replacement, full refund, or partial compensation solutions according to the actual situation, and bear the corresponding shipping costs.
Q3: Why is my tracking number not updating?
After the order is shipped, the logistics information will be updated within 1–3 business days due to courier warehouse entry and system synchronization delays. If there is no update for more than 5 business days, please contact us, and we will check the logistics status for you urgently.
Q4: Do you support bulk order and wholesale customization?
Yes, we support bulk wholesale orders and personalized product customization services. Bulk orders can enjoy exclusive preferential prices and customized logistics schemes. Please contact our official email with your demand quantity, customization requirements, and destination for a customized quotation.
Q5: How long can I get a reply from customer service?
Our email customer service supports 24/7 online reception. General consultation questions will be replied within 24 hours; order dispute and after-sales processing questions will be replied and processed preferentially within 12 hours.
Q6: Can I change my shipping address after placing an order?
Address modification is allowed before the order is shipped. Please contact customer service in time to update your address. Once the package is shipped, address modification cannot be completed, so please confirm your shipping information carefully before payment.